MAC updates:

A statement from our Chief Executive Anne McReynolds in these unprecedented times

Keeping You Safe

We’re excited to welcome our customers back to the MAC and are now taking bookings for September.

We know how tricky it can be to plan a meeting or event at this time but rest assured our experienced events team will keep you right. Some things are different to how they were before; but others, such as the quality of our welcome, are just the same.

We’ve been working hard behind the scenes and making some changes to how we do things. We are a COVID-19 Secure venue with carefully planned social distancing and safety measures in place – keep scrolling for all the details.

Explore Our Spaces

We’re Good to Go

The MAC has been awarded the ‘We’re Good to Go’ industry-standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place to welcome you back.

We’re Good to Go

MAC is Back

Same MAC.

Just a few new rules.

Please social distance

Please social distance

Follow our one way system

Follow our one way system

Please wash or sanitise your hands

Please wash or sanitise your hands

Please wear a mask

Please wear a mask

Card or contactless payment preferred

Card or contactless payment preferred

Toilets are open and cleaned regularly

Toilets are open and cleaned regularly

FAQs

All you need to know about venue hire at the MAC.

Booking

When did you reopen?

We reopened 2 September and we're now taking venue hire bookings for meetings and events.

Tell us about your new room set ups and bookings.

Your room will be set up well in advance of your event and deep cleaned before your visit. Current government guidelines request that spaces must be vacated every 2 hours for ventilation. Toilets will be open and cleaned regularly.

Your space will be set up working to 2m social distancing measures. This means our room capacities have been reduced so talk to our events team about your numbers and we'll find you a suitable space.

All event organisers will be required to complete a health questionnaire prior to arrival and will be reminded of the symptoms of COVID-19. The organiser must carry out tehir own risk assessment that meets the requirement of the Management of Health and Safety at Work Regulations (Northern Ireland) 2000 and take all reasonable measures to limit the risk of transmission of COVID-19.

Our experienced events team will talk you through our COVID-19 health & safety procedures, room set-ups and corporate catering menu options before your visit.

Is corporate catering available?

Your corporate catering will be served within your space. All food will be packaged individually so it is safe and easy for your guests to pick up during their event. It will be served with disposable napkins, cutlery and plates where possible. Check out our corporate menu here.

What happens if an event is to be cancelled due to COVID-19?

Legally you are entitled to a refund if your event must be cancelled due to government public health measures that mean your event is not allowed to proceed. The MAC will be following government advice on the refund and cancellation of events due to COVID-19. For latest info please visit: https://www.nidirect.gov.uk

Arrival

Which entrance should event organisers & guests use?

From 10am onwards all organisers and guests should enter via the door at Exchange Street West. If your event kicks off before 10am, organisers and guests are asked to make their way to the door at St Anne's Square where they will be met by a MAC Team Leader.

Where do we go when we arrive?

On arrival, please enter via the door from Exchange Street West or St Anne's Square as advised by your event booker. You will be met by a MAC Team Leader.

Organisers are asked to arrive 30 minutes before their event starts and a member of the MAC’s events team will show you to your space. They will also run through our new MAC house rules.

Guests are asked to arrive 15 minutes before the event starts and will be directed to the event waiting area until everyone arrives. Guests will then be shown to the space by the MAC events team. There will also be clear signage directing your guests to the event.

What should I do if I/a guest feel unwell before an event?

If you, or any of your guests display symptoms associated with COVID-19, please follow government guidelines and delay your visit until it is safe for you to do so. If organisers have any concerns about this please contact [email protected].


Keeping You Safe

What do you recommend our guests do to ensure a safe visit to the MAC?

We’re excited to welcome you and your guests back to your MAC. It’s the same MAC, we’ve just a few new rules in place to ensure your safety:

  1. Please observe social distancing.
  2. Follow our one-way system
  3. Please wash or sanitise your hands regularly throughout your visit
  4. Please wear a mask
  5. Card or contactless payment preferred
  6. Toilets are accessible, open and cleaned regularly

What have you put in place to ensure my safe visit to the MAC?

The safety of our visitors and staff is our top priority during the COVID-19 pandemic and we are committed to following all advice and guidelines provided by the government. We have also listened to what our customers want and need from their new MAC experience through ongoing surveys and we have implemented a number of changes:

This includes:

  1. Regular & enhanced cleaning, and ventilation of spaces
  2. Ensure event organisers complete a health questionnaire/risk assessment prior to arrival and have been reminded of the symptoms of COVID-19
  3. One-way customer journey from entrance to exit with clear & visible signage present throughout the building. Please watch our video walk-through as a really useful guide
  4. Fully trained events & catering team on hand to assist and ensure a safe and enjoyable visit
  5. Hand sanitising stations on every floor (foot-operated)
  6. We’re using the 2m social distancing rule, indicated on floor vinyl and way-finding signage
  7. We’re encouraging both customers and staff to wear a face covering. Our customer-facing staff will be wearing visors or masks and we’ve installed a perspex screen at our café bar for extra reassurance when ordering
  8. Increased cleaning of touch surfaces such as handrails, lift buttons and doors as well as enhanced and frequent cleaning of Café Bar and toilet facilities
  9. Contactless payment advised

Where can I find out more about keeping safe at the MAC?

We have created a dedicated section on our website called ‘Keeping You Safe’ which you can access from our homepage or by clicking ‘Your Visit’. This new webpage will tell you all you need to know about how to keep safe during your visit to the MAC and show you what steps we’re taking text, illustration and video information.

You can also read our Health and Safety Policy here.

Do I have to wear a face covering?

For the safety of yourself and others, we recommend that you wear a face covering on your visit, however we are aware that some visitors may be unable to do so for personal reasons.

Our team will also wear face coverings for your safety and reassurance.

Will there be somewhere to sanitise my hands?

On arrival, you will be required to use the hand sanitisation station provided. There will be further sanitisation stations throughout the building and our toilets will be open if you wish to wash your hands with soap and water. We also recommend that you sanitise your hands before eating or drinking.

Is the MAC taking part in the Test & Trace programme?

The MAC supports the NHS Test and Trace service in response to COVID-19. It is important that the event organiser holds personal details and contact numbers for their attendees so that they can be passed on to the NHS if it is requested, to help stop the spread of COVID-19.

Is the MAC taking part in ‘We’re good to go’?

We are a COVID-19 Secure venue and have been awarded the ‘We’re Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place to welcome you back.

Is the Cafe Bar open?

The MAC Cafe Bar is open Wednesday – Sunday, 10am – 4pm. Our menu includes a delicious range of brunch and lunch options for all ages, as well as treats and traybakes, coffee, tea and soft drinks. Visitors will be able to enjoy eating in, thanks to our spacious layout, or can choose to takeaway, or relax in our outdoor seating area. Please queue at the Cafe Bar to place your order where the floor signage directs. Your server will allocate you a table if you wish to eat in. If you wish to book a table in advance, please call 02890892716.

What forms of payment will you accept?

At this time, we ask our customers to choose a contactless form of payment.

Are there toilet facilities available?

Toilets on each floor will be open, with regular cleaning taking place, visible cleaning checklists and clear signage. Our baby changing facilities will also be open. Please remember to wash your hands thoroughly as per government guidelines.

Can I use the lifts?

Our lifts will be reserved for the use of visitors with access needs.

How do I exit the MAC?

On leaving the MAC, please exit via the door at Saint Anne’s Square. The door leading to Exchange Street West is reserved for entry only.

Planning a

The greatest asset for any company is its people and the MAC is no exception.
Superior customer service is our trademark and our expert event management team is here to deliver.

Email [email protected]