What information do we collect about you?
We collect information about you when you register interest with us or place an order for services on our website. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information can be collected using cookies, further information about this is detailed below.
The personal data collected when you submit a form to us for processing is:
How will we use the information about you?
We collect information about you to process your enquiry, manage your account and, if you consent, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. If you consent, we shall pass on your personal information to our group of companies so that they may offer you their products and services. The MAC will not share your information with companies outside the organisation except where required to mailing list providers as detailed below.
In processing orders, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Information provided for marketing purposes will be retained and regular consent will be sought to continue providing you with this service. You have the right to unsubscribe and have your data deleted at any time as defined at the end of this policy.
Personal data including first name, last name, email address, access requirements and dietary preferences may be required for attending our events, failure to provide information in these cases may limit the ability of the organisation to run an event.
No automated decision making or processing takes place.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Retail Group.
If you no longer wish to be contacted for marketing purposes, please email us at [email protected] to have your data deleted.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected] or write to us at our registered address above. We reserve the right to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.
We also reserve the right to charge a reasonable fee to comply with requests for further copies of the same information. This does not mean that we are able to charge for all subsequent access requests.
The fee will be based on the administrative cost of providing the information.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout
Strictly Necessary Cookies
|CraftSessionId||This cookie name is associated with the Craft web content management system, where is functions as an anonymous session identifier.||Session Cookie|
|OptanonAlertBoxClosed||This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.||364 Days|
|OptanonConsent||This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.||364 Days|
|CRAFT_CSRF_TOKEN||This cookie is used by Cloudflare to identify trusted web traffic.||Session Cookie|
|_hjAbsoluteSessionInProgress||This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.||Session Cookie|
|_hjIncludedInPageviewSample||This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.||Session Cookie|
|_ga||This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga||730 Days|
|_gclxxxx||Google conversion tracking cookie||90 Days|
|_gat_UA-nnnnnnn-nn||This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.||Session Cookie|
|_hjid||Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.||365 Days|
|_hjFirstSeen||Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.||Session Cookie|
|_gid||This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid||1 Day|
|_hjSessionUser_1728549||Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.||364 Days|
|player||This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing||365 Days|
|vuid||This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing||730 Days|
|YSC||YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.||Session Cookie|
|test_cookie||This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange||Session Cookie|
|VISITOR_INFO1_LIVE||This cookie is used as a unique identifier to track viewing of videos||180 Days|
|CONSENT||YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.||5995 Days|
If you feel that your personal data has been misused you have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner’s Officer. in the Republic of Ireland this is the Data Protection Commissioner.